Mirage Full Warranties
Manufactured with the greatest care by a team that combines a passion for wood with state-of-the-art technology, MIRAGE floors are built to last and leave a lasting impression.
BOA-FRANC Inc. is pleased to offer you the following Residential Warranty Program on all MIRAGE prefinished flooring products installed following recommended installation guidelines, and complying with floor maintenance procedures and specific relative humidity conditions within your home.
Under this Residential Warranty Program, BOA-FRANC Inc. warrants that its products meet all established MIRGAE and industry quality standards specified for each product category. The residential warranty is extended to the original purchaser of the MIRAGE prefinished hardwood floor. This program applies strictly to residential and light commercial conditions, such as business offices, clothing and/or toy stores (or any non-food service stores) in shopping malls, therefore excluding any other commercial and/or industrial use.
The Residential Warranty Program is effective on all MIRAGE Classic prefinished hardwood floors manufactured after October 5, 1998, and all MIRAGE Engineered prefinished hardwood floors manufactured after May 3, 1999.
Structural Lifetime Warranty
Every step of the manufacturing process goes through strict and rigorous quality control standards. This is your best guarantee of superior quality and consistency in all our products.
BOA-FRANC Inc. warrants to the original purchaser its MIRAGE prefinished hardwood floors against any manufacturing defects caused by improper milling, grading, staining, and ALUMIX® polyurethane finish. Structural Lifetime Warranty means the hardwood flooring product will remain free from defects in lamination, assembly, milling, dimesion and grading for as long as the original purchaser owns the residence.
The following provision is valid exclusively for MIRAGE Engineered products:
Being more structually stable than a traditional ¾-inch thick solid hardwood floor, BOA-FRANC Inc. warrants to the original purchaser its MIRAGE Engineered prefinished hardwood floor against delamination (separation between plies), buckling, warping, twisting and cupping in normal environmental conditions, as suggested in the MIRAGE Engineered Installation Guide.
Normal environmental conditions mean that heating and ventilation systems should be designed to maintain interior relative humidity level (in the air) between 40% to 60% RH all year round, to ensure the best performance of the MIRAGE Engineered hardwood flooring and other wood furniture or wood cabinets.
Whenever this warranty is applicable, BOA-FRANC's liability is limited to replacing, or reparing, at the option of BOA-FRANC Inc., the defective boards due to manufacturing defects in excess of five percent(5%), industry standard, material only. Damage due to improper transportation, storage, installation, extreme indoor conditions(extreme heat, dryness or moisture), extreme sunlight, or any other cause are not covered. Exposure to excessive heat, dryness or moisture may cause damage to the flooring. It is natural, due to the inherent properties of wood, that some minor contraction and expansion might occur. These occurrences and/or visul changes on the hardwood floor will seft-correct with seasonal climate changes and/or when maintaing suggested normal environmental conditions.
Radiant Heat Performance
The following provision is valid exclusively for MIRAGE Engineered products:
Being more structually stable than a traditional ¾-inch thick solid hardwood floor, MIRAGE Engineered product can be installed over a radiant-heated subfloor (water-filled tubes through concrete or sleeper subfloor). In order to maintain the product at its optimal condition and performance, you must have followed the recommended installation guidelines, as mentioned in the MIRAGE Engineered Installation Guide.
The radiant heat system must have been tested and in operation for a few weeks prior to installation. The surface temperature must never exceed 85 °F*29 °C). You must also maintain proper relative humidity level at all time during the year. Run humidifiers and/or fans as necessary to maintain normal relative humidity level.
25-Year Finish Warranty
BOA-FRANC Inc. warrants, to the original purchaser, that the surface finish, UV cured polyurethane, factory applied on its MIRAGE prefinished hardwood floor will not wear through or separate from the wood for a period of:
- Twenty-five(25) years, from the date of purchase, when used under normal residential traffic conditions, or
- Three(3) years from the date of purchase, when used under light commercial conditions, such as business offices, clothing and/or toy stores (or any non-food service stores) in shopping malls, for all products manufactured after August 5, 2002.
We do not recomment the use of American Cherry and American Walnut on light commercial application due to low relative hardness of these specific hardwood species.
These warranties apply on the condition that regular and preventative maintenance have been carried out as recommended in this guide and in the MIRAGE installation Guides.
Finish Warranty excludes any indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence, accidents, spiked-heeled shoes, water, wet mopping, erosion, pebbles, sand, other abrasives, insufficient prevention and/or protection. The surface wear must be readily visible and cover at least ten percent(10%) of the surface area. Gloss reduction is not considered surface wear.
Use of floor care products other than those especially formulated for use on MIRAGE prefinished flooring may damage your floor and void the warranty.
To File a Claim
If you need to file a claim under this Warranty Program, you must first contact your MIRAGE Authorized Dealer where the original purchase was made.
A written notice of claim must be filled with the warranty coverage period, and no later than six (6) months after the occurence of the problem giving rise to your claim. Information verifying date of purchase, identity of the original purchaser, and invoices as proof of purchase, will be requested. The floor must have been purchased from a MIRAGE Authorized Dealer and entirely paid for.
Important! We strongly suggest that you keep your original invoice, together with the MIRAGE Installation Guide and the MIRAGE Maintenance and Warranty Guide, in a safe place.
If your Authorized Dealer is unable to answer your claim, then contact us by letter at the following address:
BOA-FRANC Inc., Technical Serive Department
1266, 98 Street, St-Georges (Quebec) Canada G5Y 8J5
Tel.:(418)227-1181 - Fax:(418)227-9360 - Toll Free: 1-800-463-1303
Or by e-mail: technical@boa-franc.com
BOA-FRANC Inc. will send you a form that needs to be completed and returned for processing.
BOA-FRANC Inc. reserves the right to have a designated BOA-FRANC representative inspect the floor and remove samples for technical analysis. The representative will then report the findings within a reasonable amount of time.
Warranty Exclusions
The BOA-FRANC Inc. warranty does not cover indentations, scratches or damage caused by negligence, water, wet mopping, erosion, pebbles, sand, other abrasives, spiked-heeled shoes, insects, pets, misuse, abuse, accidents, natural wood fiber surface discoloration, extreme environmental conditions, failure to follow all manufactuer's specific written installation instructions, poor workmanship by installer, improper maintenance, insufficient prevention and/or protection in kitchen workstations and underneath furniture, misuse or improper alternations of original manufacutured products.
THE FOREGOING SETS FORTH BOA-FRANC'S SOLE OBLIGATIONS AND LIABILTY UNDER THE WARRANTY. THE WARRANTY IS AN EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER REPRESENTATIONS, COLLATERAL AGREEMENTS, CONDITIONS OR WARRANTIES OF ANY NATURE OR KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITAION ANY CONDITION OR WARRANTY AS TO MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY SUITABILITY, QUALITY OR CONDITION OR ANY CONDITION OR WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW OR IN EQUITY OR FROM A COURSE OF DEALING OR USAGE OF TRADE. IN NO EVENT SHALL BOA-FRANC INC. OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, ECONOMIC, COMMERCIAL, CONSEQUENTIAL, INCIDENTAL OR SPECIAL LOSS OR DAMAGE OR ANY CLAIM BY A THIRD PARTY, RESULTING FROM THE USE OR LOSS OF USE OR THE PERFORMANCE OR NON-PERPORMANCE OF MIRAGE PREFINISHED FLOORING PRODUCTS. THE FOREGOING PROVISIONS SHALL APPLY WITH RESPECT TO ANY CLAIM, DEMAND OR ACTION IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO NATURE OF THE BREACH OF CONTRACT, BREACH OF COLLATERAL WARRANTY OR TORT INCLUDING NEGLIGENCE OR MISREPRESENTATION.
CERTAIN CONDITIONS, EXCLUSIONS AND LIMITATIONS SET OUT IN THIS WARRANTY ARE NOT PERMITTED OR EFFECTIVE IN SOME PROVICES AND STATES, SO SOME OF THE CONDITIONS, EXCLUSIONS AND LIMATATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE AND STATE TO STATE.
The sole remedy provided herein is the repair, refinish or replacement, at the option of BOA-FRANC Inc., of defective products. In the unlikely event that BOA-FRANC Inc. is unable to correct the failure after a reasonable number of attempts, BOA-FRANC Inc. will refund, if requested, the purchase price of the portion of the defective floor on a prorata basis. Any attempt to repair, replace, or refinish the floor prior to BOA-FRANC's inspection and authorized repair actions will void this warranty.
No distributor, dealer, installer, agent, sales person or BOA-FRANC sales representative is authorized to change or increase the terms or coverage of this warranty program.
